Terms and Conditions

Delivery & Handling Charges

Delivery & Handling charge on shipments within the United States is FREE on orders over $50 with delivery via United States Postal Service.

 

Delivery Terms:

All orders are subject to payment card authorization and stock availability. We will attempt to ship accepted orders within 48 hours of acceptance.  If goods are not available for immediate dispatch you will be asked via email if you wish to proceed. We reserve the right to limit quantities and to correct any errors or omissions that relate to the products, pricing and availability.

 

Returns:

Duart Beauty POLICY

Orders are shipped Monday-Friday.  Please allow 1 day for processing before your order is shipped.

Due to the nature of the item, for sanitary purposes there are no refunds or exchanges.  In the unlikely event you receive a damaged item, we will gladly replace it.

For damaged item(s), please include the following:

Place your packing slip or other proof of purchase along with the product(s) to be returned in a mailing package. (Make sure to keep a copy of what you send us for your records)

Please be sure to include the following information in your package:

-Your Name

-Your Address

-Your Order Number

-The products you’re returning

Return Mail to:

Duart Beauty LLC

Duart Beauty Returns

48 Chimney Hill Rd

Wallingford CT 06492

We recommended you use a ‘signed for’ delivery service, such as return receipt. We are not liable for any packages lost in the post.

After the returned goods have been received and verified, your account will be credited, refund issued, or exchange made as applicable.

Note: We do not reimburse you for any delivery or handling charges including postage.

We do not offer refunds or exchanges on items not purchased through this site.

Damaged Items

Please check your order when it arrives. In the event of any damage, please contact us within 48 hours by email at info@duartbeauty.com. Include pictures of the damaged products, the order number and your name, address, email and/or phone number so we can contact you.

*Orders placed before 2:00pm EST will be processed same day

*Orders placed on the weekends will be processed the following Monday, excluding holidays

Our warehouse will be closed on the following dates:

  • Memorial Day: May 29th
  • Independence Day: July 4th
  • Labor Day: September 4th
  • Thanksgiving Day: November 23rd
  • Christmas Day: December 25th
  • New Years Day: January 1st

Processing Time

Orders placed before 2:00pm EST will be processed same day. All other shipments are processed within 24 hours with the exception of orders placed on Friday after 2:00pm PST and holidays. Orders placed on the weekends or holidays will be processed the following open business day.

Domestic Delivery Time – Standard Shipping

Time in transit depends on the shipping method selected, please reference the above chart for additional information. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Duart Beauty LLC is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Refused Packages

A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.

United States Postal Service (USPS)

USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost or stolen packages shipped via USPS.

DUTIES AND TAXES

All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Duart Beauty LLC.

FAQS:

HOW DO I CANCEL AN ORDER?

Orders are processed within 24 hours. If you made a mistake with your purchase you can contact one of our customer service representative at contact@duartbeauty.com within 1 hour of order placement to cancel your order.

HOW DO I CONTACT CUSTOMER SERVICE?

You can contact one of our customer service representatives Monday – Friday between 9:00am – 5:00pm EST at contact@duartbeauty.com

PRODUCT INFORMATION

WHAT IS THE MOST LONG DUART LASH?

The most LONG Duart Lash style is “Aliza”. We recommend these lashes for the most glamorous and flirty looks.

WHAT IS THE MOST DRAMATIC THICK DUART LASH?

The most dramatic THICK Duart Lash style is “DUA”. We recommend these lashes for the most glamorous and bold looks.

WHAT IS THE MOST NATURAL DUART LASH?

The most natural Duart Lash style is “Zana”. We recommend this lash for anyone new to wearing lashes or for an everyday look.

HOW DO I CARE FOR MY DUART LASHES?

For information on how to apply, remove or care for your lashes check out our How To Tutorial on ABOUT page

HOW DO I APPLY MY DUART LASHES?

For information on how to apply, remove or care for your lashes check out our How To Tutorial on ABOUT page

HOW DO I REMOVE MY DUART LASHES?

For information on how to apply, remove or care for your lashes check out our How To Tutorial on ABOUT page

DO DUART LASHES COME WITH GLUE?

Duart Lashes do not come with lash adhesive. You can use any temporary lash adhesive to apply your lashes.

SHIPPING & RETURNS

MY TRACKING NUMBER IS NOT SHOWING ANY INFORMATION.

Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact us at contact@duartbeauty.com.

DO YOU OFFER EXCHANGES AND RETURNS?

All sales are final. Due to the nature of our product (sanitary purposes) we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at contact@duartbeauty.com.

 

INTERNATIONAL

DO YOU SHIP INTERNATIONALLY?

We ship in the US, UK and EU.

WHAT LANGUAGE SHOULD MY ORDER BE PLACED WITH?

All orders must be entered and processed in English.

WHICH CURRENCY ARE MY ORDERS PROCESSED IN?

Duart Beauty orders are processed in US Dollars.

CUSTOMS AND DUTIES INFORMATION.

At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

HOW MUCH IS SHIPPING TO MY COUNTRY?

The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.

About Us

Products sold on www.duartbeauty.com are distributed by:

Duart Beauty LLC

48 Chimney Hil Rd.

Wallingford CT 06492

U.S.A.

Customer Service Inquiries

By Email:

contact@duartbeauty.com

By Mail:

Duart Beauty LLC

48 Chimney Hill Rd.

Wallingford, CT 06492

U.S.A.

Terms of Use

Please review all of the terms set forth herein and below that govern your use of this website (“site”) and the purchase of products from this site. Your use of this site constitutes your agreement to follow and be bound by those terms. We may from time to time change the site, the terms of use of the site, and all content without notice to you and the use of our site following such changes constitutes your agreement to follow and be bound by any such changes. The services and products available on this site are for personal use only. This site is not for commercial use such as resale.

Pricing Policy

All our products are priced in U.S. Dollars. We reserve the right to change prices and specifications without prior notice.

Methods of Payment

You can make your payment by major Credit card, Debit card, PayPal Account. Your credit/debit card statements will display as DuartBeautyLLC

By Credit/Debit Card/PayPal Account

Your credit/debit card will be debited after you place your order and receive approval, as is the case with most online stores.

Credit Card Security

The privacy of your personal information is important to us. Credit/debit card transactions are handled by PayPal Credit Services. Please do not email or send your credit/debit card details to us. We can not be responsible for your personal details if emailed or sent to us.

 

This Privacy Policy sets out how Duart Beauty LLC uses and protects any information that you give Duart Beauty LLC when you use this website, including information on how to manage cookies under our “Cookie Policy” below.  Duart Beauty LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Statement. Duart Beauty LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookie Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in NO way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

For the list of cookies we collect, please see the List of Cookies we collect section below.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way:

  • If you previously agreed for us to use your personal information for direct marketing purposes, you may change your mind at any time by clicking the UNSUBSCRIBE link on the bottom of any marketing email we may have sent you.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Duart Beauty LLC 48 Chimney Hill Rd. Wallingford CT 06492.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

THIRD PARTY COOKIES

Third parties may use cookies, web beacons, and similar technologies to collect or receive information from the Duart Beauty website and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt-out of the collection and use of information for ad targeting and access a mechanism for exercising such choice here: www.aboutads.info/choices.

Third-party websites may be stored on your device including Social Media sites (e.g., Facebook, You Tube, Instagram, Yotpo, etc.).  We may publish content from Social Media sites that support the content on our website.   Therefore, when you use content from Social Media sites on our Website, a cookie from such site may be stored on your device.  Please read the Cookie Policy of the Social Media site used.

HOW TO MANAGE THIRD PARTY COOKIES

The third party links below describe (in their use manual) how to change your browser settings to include a warning before cookies are stored, how to adjust the settings in your browser to refuse cookies or allow only certain cookies to be stored.  You can also delete cookies that have already been stored. Click on the link for your individual browser to go directly to the use manual:

https://www.aboutcookies.org/

For Internet Explorer™: https://support.microsoft.com/en-us/products/windows?os=windows-10For Safari™:  https://support.apple.com/en-us/HT201265

For Chrome™:  https://support.google.com/chrome/answer/95647?hl=en

For Firefox™:  https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Google Analytics

We use Google Analytics on our Website  with the anonymizer function.  Google Analytics is a web service that collects, gathers and analyzes data on visitors to websites.  The Google Analytics are used to analyze the cost benefits of Internet advertising.

For more information about the data protection provisions of Google, please see:

https:/www.google.com/intl/en/poliies/privacy and http://www.google.com/analytics/terms/us.html.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE NAME COOKIE DESCRIPTION
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

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